Faster to call vs faster to type

https://www.bland.ai/

Its pretty easy for my generation (Millennial) to look up an asset in the mobile app (Rooster 2.0) but its not as easy for older generations. I would also include SMS messaging as a barrier for certain generations. Calling a number or inputing a contact in your phone is universal in my opinion. The issue is scaling a call service and including context as to the whereabouts of assets without a graphical user interface showing a map.

I came across bland.ai today and found that there “pathways” logic for there ai’s phone agents was interesting. If given enough context, names/intracompany slang for assets, locations, crews, jobs, projects and also proximity to assets used regularly that an ai phone agent could be just as fast at telling a user where something is as opening the app and typing in the asset.